Terms and Conditions

Last updated: 18 August 2026

These terms and conditions explain how Dysgraphic provides website health checks, website fixes and related WordPress services.

By booking a service, approving a quote or asking Dysgraphic to begin work, you agree to these terms.

1. About Dysgraphic

Dysgraphic is operated by:

Name: Marc Atkins
Email: hello@dysgraphic.co.uk
Website: https://dysgraphic.co.uk

In these terms, “Dysgraphic”, “I”, “me” and “my” refer to the person operating Dysgraphic. “You” and “your” refer to the person or business purchasing a service.

2. Services

Dysgraphic provides services including:

WordPress website health checks
Website troubleshooting and repairs
Page and content updates
Layout and usability improvements
Basic website performance work
WordPress maintenance and security improvements
Basic search engine optimisation and tracking setup

The exact work included will be explained on the relevant service page, in an email or in a written quote.

Anything not listed as included is outside the agreed scope and may require a separate quote.

3. Website health checks

The website health check is a review of your website based on the information and access available at the time of the check.

The health check may identify problems, risks and recommended improvements. It does not include fixing every issue unless this is specifically stated.

The report represents a practical assessment of the website at the time it is reviewed. Websites, plugins, themes, hosting services and third-party systems can change after the report is completed.

A health check does not guarantee:

That every possible problem will be found
That the website is completely secure
That the website will never experience downtime or technical faults
A particular search engine ranking
A particular increase in traffic, enquiries or sales
Compliance with every law or industry regulation

Legal, accessibility, data protection and regulatory comments are general observations only. You should obtain specialist advice where formal compliance is required.

4. Website fixes and additional work

Website fixes will be based on the scope agreed before work begins.

If further problems are discovered, I will explain the additional work before carrying it out. Extra work may require a revised quote.

Small differences in appearance may occur between browsers, devices, screen sizes and operating systems. Work will be tested on reasonable modern browser and device combinations, but identical presentation everywhere cannot be guaranteed.

Unless agreed otherwise, the service does not include:

Ongoing website maintenance
Unlimited revisions
New premium themes, plugins, fonts or software licences
Website hosting or domain fees
Copywriting, photography or custom illustration
Formal legal, accessibility or data protection audits
Support for obsolete browsers or unsupported software
Repairing unrelated problems that appear after the agreed work begins

5. Quotes and bookings

Quotes are based on the information available when they are prepared.

Unless stated otherwise, a quote is valid for 30 days.

A booking is confirmed when:

You accept the quote or service description
Any requested payment has been received
You provide the information and access needed to begin

If the scope changes after a quote has been accepted, I may provide an updated quote or charge separately for the additional work.

6. Prices and payment

Prices will be shown on the website or confirmed in writing before work begins.

The standard website health check is currently priced at £99, unless another price or promotional offer is confirmed at the time of booking.

Unless agreed otherwise:

Fixed-price services must be paid before work begins
Larger or custom projects may require a deposit
Additional work will be quoted separately
Any remaining balance must be paid by the date shown on the invoice
You are responsible for any third-party costs agreed as part of the work

For business customers, I reserve the right to charge statutory interest and reasonable recovery costs on overdue payments where permitted by law.

Work, reports, files or website changes may be withheld until overdue payments have been received.

7. Consumer cancellation rights

This section applies when you are purchasing mainly for personal purposes rather than for your business, trade or profession.

When you purchase a service online, by telephone or away from my business premises, you may have the right to cancel within 14 days of the contract being agreed.

You can cancel by emailing [Your email address] with a clear statement that you wish to cancel.

When booking, you may ask me to begin work before the 14-day cancellation period ends.

If you ask me to begin during the cancellation period and then cancel before the service is complete, you may be required to pay for the work completed up to the point of cancellation.

Once the service has been completed, your cancellation right may end if:

You expressly asked for the work to begin during the cancellation period
You acknowledged that you would lose the right to cancel once the service had been fully performed

Nothing in these terms affects your statutory consumer rights.

8. Cancellations by business customers

If you are purchasing for business purposes, the statutory consumer cancellation period does not apply.

You may request cancellation before work begins. Any refund will depend on work already completed, time reserved and costs already incurred.

Once work has started, payments for completed work and committed costs are non-refundable.

Where a deposit has been paid, I may retain a reasonable amount to cover work completed and losses directly caused by the cancellation.

9. Timescales

Any completion date is an estimate unless I confirm in writing that it is a fixed deadline.

Timescales depend on you providing:

The required website access
Accurate information
Content, images and other materials
Feedback and approvals
Responses to questions within a reasonable time

Delays caused by missing access, information, content or feedback may move the completion date.

I am not responsible for delays caused by hosting companies, domain providers, software developers, internet outages or other circumstances outside my reasonable control.

10. Your responsibilities

You agree to:

Provide accurate and complete information
Provide the access reasonably required to carry out the work
Ensure you have permission to give me access to the website and related accounts
Keep your own secure copies of important passwords and account information
Review work and report concerns promptly
Pay agreed fees when due
Maintain suitable website hosting, domain registration and software licences
Follow reasonable recommendations relating to backups, updates and security

You are responsible for the legality and accuracy of your website content.

You must have permission to use any text, images, logos, fonts, videos, software or other materials you supply.

You remain responsible for your website, business decisions and any changes you make after the work has been completed.

11. Website access and passwords

You may need to provide temporary administrator, hosting, domain, analytics or other account access.

Access details will only be used to provide the agreed service.

Where possible, you should create a separate temporary user account instead of sharing your main password.

You should remove temporary access or change shared passwords after the work has been completed.

I may securely store access information while work is active. Access details will be deleted when they are no longer reasonably required, subject to any legal or record-keeping obligations.

More information about personal data is provided in the Dysgraphic Privacy Policy.

12. Backups

Before making significant website changes, I will take reasonable steps to confirm that a usable backup exists or create a backup where the available hosting system allows it.

However, you remain responsible for maintaining complete and current backups of your website, database, files and content.

I am not responsible for data loss caused by:

Existing website corruption
Incomplete or faulty backups
Hosting provider failures
Malware or unauthorised access
Unsupported software
Actions taken by you or another supplier
Circumstances outside my reasonable control

13. Themes, plugins and third-party services

Websites often rely on third-party products and services, including:

WordPress
Themes and plugins
Hosting providers
Domain registrars
Email platforms
Analytics tools
Search engines
Payment systems
Cookie and consent tools

I do not control these third parties and cannot guarantee that their products will remain available, secure, compatible or unchanged.

You are responsible for ongoing subscription fees and licence renewals unless agreed otherwise.

I may recommend third-party products, but you remain responsible for deciding whether they are suitable for your business.

14. Search engine optimisation and website performance

Search rankings, traffic levels and website speed depend on many factors outside my control.

No guarantee is made that SEO or performance work will:

Achieve a specific Google ranking
Generate a particular level of traffic
Produce a specific number of enquiries or sales
Reach a particular performance score
Prevent future ranking or algorithm changes

Performance results can vary according to hosting, website content, third-party scripts, visitor location, connection speed, device and testing method.

15. Revisions and approval

Any revisions included in a service or quote will be stated before work begins.

Revision requests must relate to the original agreed scope. New requirements or changes of direction may be treated as additional work.

You should review completed work promptly. Unless another period is agreed, please report any problems relating directly to the agreed work within 14 days of completion.

Approval may be given by email, message or by confirming that the work can be published.

16. Problems with the service

I will provide services with reasonable care and skill.

If you believe there is a problem with the work, please contact me as soon as possible and explain:

What you believe is wrong
When you noticed it
Any error messages or screenshots
Any changes made since the work was completed

Where the problem is caused by my work and falls within the agreed scope, I will take reasonable steps to correct it.

Additional charges may apply where a problem is caused by:

Changes made by you or another supplier
A WordPress, theme or plugin update
Hosting or server changes
Malware or unauthorised access
Expired licences
A third-party service
Work outside the original scope

17. Intellectual property

You retain ownership of the content and materials you provide.

Once full payment has been received, you may use the website changes, written recommendations or other deliverables created specifically for you for your own business purposes.

I retain ownership of:

Pre-existing tools, templates and methods
General knowledge and techniques
Reusable code or components developed before your project
Third-party software and materials owned by their respective creators

Third-party materials remain subject to their own licence terms.

You may not resell, redistribute or publish a health check report as your own commercial product without written permission.

18. Portfolio use

Unless you ask me not to, I may identify your business and show publicly available images of the completed work in my portfolio, website or social media.

I will not publish passwords, private business information, unpublished material or confidential account details.

You can withdraw permission for future portfolio use by contacting me.

19. Confidentiality

Both parties agree to keep confidential information private and only use it for the purpose of providing or receiving the agreed service.

This does not apply to information that:

Is already publicly available
Was lawfully known before it was disclosed
Must be disclosed by law
Is shared with a professional adviser under an obligation of confidentiality

20. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to this:

I am not responsible for indirect or consequential losses
I am not responsible for lost profits, lost sales, lost opportunities, lost data or damage to reputation
I am not responsible for failures caused by third-party products or services
I am not responsible for problems that existed before work began unless repairing them was part of the agreed scope
I am not responsible for changes made by you or another person after the work was completed

For business customers, my total liability relating to a service will not normally exceed the total amount you paid for that service.

This limit does not apply where liability cannot legally be restricted.

Nothing in these terms limits the statutory rights of consumers.

21. Ending a project

I may suspend or end work if:

Payment is overdue
Required access or information is not provided
You repeatedly fail to respond
You ask me to carry out unlawful, misleading or harmful work
Your behaviour is abusive or threatening
Continuing the project would create a security or legal risk

Where reasonably possible, I will explain the issue and give you an opportunity to resolve it first.

You must pay for work completed and non-refundable costs incurred up to the date the project ends.

22. Events outside reasonable control

Neither party will be responsible for a failure or delay caused by events outside their reasonable control.

These may include illness, internet or power failures, cyber incidents, natural disasters, industrial action, changes in law, hosting failures or disruption to essential third-party services.

The affected party should notify the other as soon as reasonably possible.

23. Complaints

Please send complaints to [Your email address].

Include your name, the service purchased and a clear explanation of the problem.

I will acknowledge the complaint and aim to provide a response within 10 working days.

Both parties agree to make a reasonable attempt to resolve a dispute informally before beginning court proceedings.

24. Changes to these terms

I may update these terms to reflect changes to the services, business practices or relevant law.

The terms in force when you book a service will normally apply to that booking unless a change is required by law or agreed by both parties.

The latest version will be available on the Dysgraphic website.

25. Governing law

These terms are governed by the laws of England and Wales.

If you are a consumer, you may also have the right to bring proceedings in the courts of the part of the United Kingdom where you live.

Business customers agree that the courts of England and Wales will have exclusive jurisdiction over disputes relating to these terms.

26. Contact

Questions about these terms can be sent to:

Dysgraphic
Marc Atkins
hello@dysgraphic.co.uk
dysgraphic.co.uk